If a customer feels that an order is taking too long (over 2 weeks for EMS and over 6 weeks for SAL shipments), the customer should first obtain the parcel's tracking/delivery confirmation number (provided by NAVITO WORLD) and ask their domestic post office about the parcel's delivery status.
The package may be waiting at the post office undelivered, or may be in customs at the port of entry. Postal carriers cannot leave an EMS package without a signature by the receiver. Unregistered SAL shipments, however, may be left outside. Please look for an Undeliverable Shipment notice in your mail box. The notice should state where and when a package is available for pick up.
If your local customs office has detained the package for evaluation, you will need to contact them to discuss the package’s release. Navito World can provide tracking numbers if necessary, but cannot intervene with your country’s customs policies.
If the post office was unable to deliver the package due to a customer error (wrong address/undeliverable package), and the parcel was returned to NAVITO WORLD, we will ask for additional postage for re-delivery.