Thank you for your order with us at Navito World!
We are informing you that Canada Post employees union (CUPW - Canadian Union of Postal Workers) commenced their labour action yesterday afternoon (Thursday September 25, 2025).
Information below will be provided as a Q&A format for ease of view of the information avaiable.
Q: "What is happening to my order?"
A: All orders for shipping that are currently at our store, will be held indefinitely until Canada Post resumes service.
Q: "I paid for my order already, but can I cancel by order?"
A: Cancellations will incur a 5% refund charge.
Q: "I received a tracking number, but there is no activity. What is going on?"
A: If you received a tracking number, we kindly ask that you wait until service resumes for any activity on the tracking number. We will not activate any tracking numbers that were provided until then. This is so if you require to make changes, we can do so with ease.
Q: "Can I pick up my order instead?"
A: If you live in the GTA (Greater Toronto Area), and you are able to visit our store, you may pick up your orders. Please remember, any paid shipping fee can be transferred towards a store credit for a future purchase. Regrettably, we are not able to refund paid shipping immediately as it will incur a 5% refund charge. Similarly, any paid order cancellations will also incur a 5% refund charge. We sincerely apologize for the inconvenience this may cause. Please inform us if you wish to pick up or make any changes to your order by sending us an email to staff@navitoworld.com with your order number and your request before coming in to pick up your order.
Q: "I have a tracking number, but I see that it has been picked up by Canada Post. Can Navito World redirect it back to the store? Or do I have to wait until Canada Post resumes service?"
A: If you have orders that is currently in the Canada Post network, we regret that you will have to wait until the labour action ends and service resumes.
Q: "My parcel apparently left Canada, do I still have to worry?"
A: If you have parcels shipping to the USA and Internationally outside of Canada but has crossed Canada's borders outbound, GOOD NEWS! Your parcel should be on track to be delivered to you. Please remember to use your country's local postal service to track the delivery progress of your parcel.
Q: "I'm shipping to the USA, and are aware of the duties that needs to be prepaid before shipping. Should I still pay the duties now?"
A: That would be at your discretion if you wish to pay for the duties before Canada Post resumes service. Please note that the US government keeps changing the rates and the situation regarding the tariffs for importing commercial goods into the United States. The duties rate may change. More information regarding the duties payment collection process and policies are available at this link (https://www.navitoworld.com/blogs/news/resumption-of-u-s-bound-shipments-orders).
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We hope the labour action of CUPW ends soon so we can process your orders on time!
For more information about the Canada Post labour news, please see the link below:
https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page
If you have any questions or concerns, please send us an email to info@navitoworld.com.