About Us

What Are NAVITO WORLD's Business Hours?

Business hours for our Pick Up location are as follows:

Monday-Sunday
1pm - 8pm

Online orders will be open seven days a week. All online inquiries will receive a response within two business days. Orders in stock will be processed and shipped the following business day from when payment is received.

NAVITO WORLD Pick Up location will be closed during Canadian Statutory Holidays and trade show events (notices will be provided before trade show events occur).

How are orders processed? (In-stock orders)

The process of orders as follows:

  1. Add products to shopping cart
  2. Once you have added the products, please select Check Out or Pay with Paypal
  3. Enter your user information. It is suggested to create an account beforehand in order to ensure that your information is registered with an order and to track past orders. 
  4. Click on Next, then choose between Local Pickup or Expedited Shipping. Tracking is included unless otherwise specified.
  5. Once your order is placed an email will sent to your account with your order confirmation.
    How are orders processed? (Pre-orders)
    1. Add products to shopping cart
    2. Once you have added the products, please select Check Out or Pay with Paypal
    3. Enter your user information. It is suggested to create an account beforehand in order to ensure that your information is registered with an order and to track past orders. 
    4. Click on Next, then choose between Local Pickup or Expedited Shipping. Tracking is included unless otherwise specified.  Please note that if you select any other payment option other than “FOR ALL PRE-ORDERS: Payment when product arrives at shipping centre (via PAYPAL ONLY)”, your payment may be processed immediately without refund. Please note that for all VISA payments changes are final and can not be refunded once the pre-order date has passed.
    5. Once your order is placed an email will sent to your account with your order confirmation.

    Combining shipments of multiple items is possible as long as the ordered items are:

    1. Already in stock; or
    2. Pre-ordered items that will be released in the same month.

    If the order includes both pre-ordered items and in-stock items, or several pre-ordered items with different release dates, the order will be divided and quoted/shipped separately.

    Release dates of pre-ordered items are subject to change. If a release date has been changed by the Manufacturer, the Customer will be notified of the situation. For multiple pre-ordered items originally scheduled for release on the same month, the affected items will be divided (quoted and shipped separately) by the months in which the items are scheduled for release.

    Conversely, items can be added to an existing order, as long as the ordered items meet the conditions above. When the additional order is placed, a note can be added in the Special Instructions box stating the order number that the additional order should be combined with. In the case that no special instructions are provided, the orders will be combined as per NAVITO WORLD's discretion. If a certain order is preferred to be shipped individually, the Customer should advise us in the special instructions box.

    Can I Combine the Shipping of Orders?

    Combined shipping of multiple items is possible as long as the ordered items are:

    1. already in stock; or
    2. pre-ordered items that will be released in the same month.

    If the order includes both pre-ordered items and in-stock items, or several pre-ordered items with different release dates, the order will be divided and quoted/shipped separately.

    Release dates of pre-ordered items are subject to change. If a release date has been changed by the Manufacturer, the Customer will be notified of the situation. For multiple pre-ordered items originally scheduled for release on the same month, the affected items will be divided (quoted and shipped separately) by the months in which the items are scheduled for release.

    Conversely, items can be added to an existing order, as long as the ordered items meet the conditions above. When the additional order is placed, a note can be added in the Special Instructions box stating the order number that the additional order should be combined with. In the case that no special instructions are provided, the orders will be combined as per NAVITO WORLD's discretion. If a certain order is preferred to be shipped individually, the Customer should provide special instructions stating so.

    What is the Availability of Pre-ordered Items?

    NAVITO WORLD will ultimately do our best to fulfill all of the Customer's orders. However, in the case of the situation where manufacturing issues occur, NAVITO WORLD may, regrettably, have to remove the affected items from the order. NAVITO WORLD asks for your patience and consideration when this occurs.

    Availability of pre-ordered items is determined by the manufacturer. In rare instances, due to an item's production and/or distribution plans, there may be no other option but to cancel a pre-existing pre-order.

    Due to the nature of the character/hobby industry, delays in release dates can occur.

    At times, items may also get cancelled without prior notice or NAVITO WORLD may receive lower quantities than planned due to limits in the manufacturing process. Reasons that this may occur include problems in production and/or distribution issues due to unforeseen circumstances.

    What's the Payment Method for Orders?

    PayPal – All PayPal payments are processed immediately upon submission.  Some mature products cannot be purchased with PayPal and cannot be shipped internationally due to your country regulations.  For any support regarding PayPal’s services, please contact PayPal directly.

    Credit Card – Credit card payments are processed immediately upon submission.  Payments are processed via Shopify’s Payment Gateway System. Pre-orders paid for by Credit Card may not be refunded.

    Payment when Picking Up at Navito World – One government-issued ID is required to pick up your order at Navito World.  We accept Cash, Debit, PayPal, Visa, Mastercard, and American Express.

    Pre-Order Payments – All preorders should be processed using this option.  We will charge customers once their pre-orders have arrived at our shipping centre.  Please note that if you select any other payment option other than “FOR ALL PRE-ORDERS: Payment when product arrives at shipping centre (via PAYPAL ONLY)”, your payment may be processed immediately without refund.

    How is the Total Amount of an Order Calculated?

    The total amount of an order is comprised of the following components:

    • Merchandise Price
    • Shipping & Handling Fee
    • Local Taxes (if purchased within Canada)
    • International Import Fees/Taxes (determined by your country’s government)

    Depending on the Customer's country of residence and postal service, the Customer may have to pay import duties/taxes when items are received. These taxes are levied by the Customer's local/national government and NAVITO WORLD encourages all customers to research any taxes or fees for receiving parcels overseas.

    Under no circumstances will NAVITO WORLD accept responsibility for import taxes or duties, nor will NAVITO WORLD be able to refund any money paid to receive an order. These fees are paid to the Customer's respective government and are not connected with NAVITO WORLD in any way.

    NAVITO WORLD cannot give specific information regarding a particular country's taxation procedures or fees.

    When is the Payment Due for an Pre-Order?

    Payment is due within seven days from the date that your PayPal invoice is sent. An order confirmation email will be sent informing the Customer of the total amount due, once an order is ready to be shipped.

    Pre-ordered items will be invoiced after all items once they arrive and are ready to be shipped. If an order is divided into multiple shipments due to their separate arrival dates, each shipment will be invoiced separately

    Payment deadlines cannot be extended.

    Stock status for orders past due date are no longer guaranteed

    What About Customs Declarations?

    Items will be declared by their website value and cannot be modified. By law, we must declare all items properly in each invoice.

    Do I Have to Pay Customs Taxes on an Order?

    Customs Taxes and Import Duties are the sole responsibility of our customers.

    Please note that all customers should check with their local post office/customs agency to determine what taxes (if any) they may have to pay for importing items.

    NAVITO WORLD does not accept responsibility for any import taxes or duties your country may levy on international shipments.

    What are the Shipping & Handling Fees?

    Shipping & Handling Fees (S&H) will be calculated based on the Canada Post Rates, but may vary. Click here to see Canada Post shipping rates by weight/region. If you are curious about the shipping cost of any items please feel free to contact us any time before ordering. We will gladly quote for any in-stock items.

    Pre order items S&H costs cannot be determined until NAVITO WORLD receives the item, therefore when the actual item arrives and shipping cost is less then anticipated then we will refund the difference to the buyer.

    Do You Provide Gift-Wrapping Services?

    No gift-wrapping services are available. We cannot add birthday cards, gift notes, etc to packages. Also, all items are inspected for quality before leaving our warehouse and because of this we cannot accept requests for "perfect boxes", etc.

    Can I Cancel an Order That I Have Made?

    Order Cancellations initiated by a customer are not accepted automatically. Cancellations will be assessed and reviewed by NAVITO WORLD on a per case basis.

    Depending on frequency, order amount, and reason(s) of cancellation, NAVITO WORLD reserves the right to stop taking orders from a customer.

    If you have any questions, please feel free to ask us beforehand by e-mail or phone. We will be glad to help you out.

    Why Has My Order Been Cancelled?

    Although infrequent, NAVITO WORLD will inform a customer of any order cancellations. Possible reasons for a cancellation include:

    1. NAVITO WORLD emails did not reach the customer. Please confirm that the provided email address is correct and that emails can be received from @navitoworld.com without being blocked by SPAM and email filters. Smooth email exchanges are essential to complete your transaction as confirmation and payment emails will be provided via email
    2. A request was made to finalize an order, but a response was not received. This can occur if information (e.g. a name or shipping address) received by NAVITO WORLD is illegible, or when an order might have been accidentally double-ordered (receiving two identical orders overnight). An email will be sent to clarify the issue before proceeding with the order. If a reply is not received from the customer after a certain period, NAVITO WORLD will choose to cancel the entire order.
    3. There is an outstanding issue with a previous order. When there is an outstanding issue between a customer and NAVITO WORLD, NAVITO WORLD cannot accept any further orders from that customer until the issue is resolved.
    4. The product's release itself has been cancelled, or there is a sudden supply shortage due to an unforeseen manufacturer or distributor issue. In the case that this occurs, NAVITO WORLD sincerely apologizes for the cancellation and appreciates your patience and understanding on this matter.
    5. An order was determined to exceed customer purchase limits. In order to protect all customers and to make sure that there is a fair chance to purchase items, NAVITO WORLD can institute Order Limits for certain high-demand, low supply items. If it is determined that an account has ordered items beyond the stated purchase limits, any items exceeding the purchase limit will be cancelled. The account holder will be notified in the case that such an issue occurs.
    My Order has Shipped, but Why is My Order Taking Too Long to Arrive?

    If a customer feels that an order is taking too long (over 2 weeks for EMS and over 6 weeks for SAL shipments), the customer should first obtain the parcel's tracking/delivery confirmation number (provided by NAVITO WORLD) and ask their domestic post office about the parcel's delivery status.

    The package may be waiting at the post office undelivered, or may be in customs at the port of entry. Postal carriers cannot leave an EMS package without a signature by the receiver. Unregistered SAL shipments, however, may be left outside. Please look for an Undeliverable Shipment notice in your mail box. The notice should state where and when a package is available for pick up.

    If your local customs office has detained the package for evaluation, you will need to contact them to discuss the package’s release.  Navito World can provide tracking numbers if necessary, but cannot intervene with your country’s customs policies.

    If the post office was unable to deliver the package due to a customer error (wrong address/undeliverable package), and the parcel was returned to NAVITO WORLD, we will ask for additional postage for re-delivery.

    What Happens if the Parcel Gets Damaged During Transportation?

    If any damage occurs during shipment, NAVITO WORLD will need the customer's cooperation to make a claim with their domestic post office.

    If a customer thinks something may be wrong with their parcel, the followings steps should be taken:

    • Extremely important! Pictures of the parcel should be taken before opening
    • The parcel should be opened with a post office representative present if possible. If the item inside is broken, please file a damage report with the local post office and they should be able to resolve the problem. In the case of disputes, the customer’s Local Post Office is the responsible party for filing a damage report.
    • Please note that for uninsured shipments NAVITO WORLD will be unable to provide refunds/replacements for damage caused during shipment.

    Since NAVITO WORLD lists merchandise before the final products are ready for sale, most images shown in our catalogue are from prototypes or samples presented by the manufacturer. There may be inconsistencies between the prototypes and the ones produced for retail. Additionally, some products have sections that need hand painting at the factory, which can cause individual differences in the product.

    Occasionally, the customer may notice small imperfections in paint or parts on an item. These are naturally occurring inconsistencies caused by the mass-production process.

    Where is the Location of Your Pick-up Depot?

    Our pick-up depot is located at:

    138 D'arcy St
    Toronto, Ontario
    M5T 1K3 CANADA
    Phone: 1 (416) 205-0008

    What are the hours of operation?

    Our business hours for the pick-up depot are everyday between the hours of 1pm-8pm. Please provide at least one day advance notice before you come to pick up your order.

    What if I have any Other Questions?

    Please contact us and a NAVITO WORLD representative will get back to you within two business days.

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